Six Resolutions for Microsoft in 2008

I'd like to make a quick comment on updating the Rep and Complaint system.. I'm a hardcore live user, and that's definatly one HUGE downfall for live gaming.. Between children playing adult games,(where r the parents?)and ppl using the word "ni**er" every other word really takes the fun out of gaming online.. Also the ppl that insist on annoying the hell out of everyone with singing, playing music so loud the whole room can here it. Or whatever else ppl like too do too irratate everyone. I really think something needs too be done about the Complain and Rep system. I think it really needs changing so something more can be done. Or well, if parents insist on buying their "children" adult games. COD4 and what not. They should be in the room while the kid is playing it so they can do something about the language that comes out of the kids mouth when he/she is under 17+ and playing the game. Like what's the point of the ESRB content rating if no one uses it for the right reason's??? would u let ur child goto a R rated movie?? sure the parent might, but the kid won't get past the usher..

Just got my fourth repair back (so my fifth 360 in total). This one seems to work, except for the inability to use downloaded content offline (this includes games, themes etc). And, as mentioned in the article, my partner can't access this content at all, despite having her own gold account. This makes her account all but useless as she only ever played downloaded content.

This has been going on for me since June/July 07 and I'm sick of it. I've been told on three separate occasions that the problem would be sorted out in 30 days; I've been told I would be called back on about seven separate occasions,, but only ever got two callbacks, both of which resolved nothing whatsoever; I was told in December that this problem would be fixed globally in January (yep that happened, didn't it?); and now, well now I'm waiting on another callback. Anyone want to take bets on that one, given that they were supposed to call back within seventy two hours and it's already been seven days (or 168 hours if you prefer).

Do MS really think so little of their customers?

I am currently sending in my 6th 360 for repairs. Nobody at the call center has any answers or solutions. I just keep sending them in hope not to get THE RED RING OF DEATH. If it keeps happening to you just buy a new and put the junk one in the box, and take it back. REMEMBER ALL THE PROBLEMS OF THE 360 AND NOT TO BUY MICROSOFT'S NEXT GEN CONSOLE!

Quality control is a MAJOR issue for Microsoft, as well as their pricing strategies. The Xbox 360 stuck with the standard DVD format for several reasons...to keep costs down, to wait until a standard Hi-Def format was established, and finally, to REDUCE the likelihood of hardware failure by using a proven, standard format of DVD.

So, all of this has proven pointless...the Xbox 360 has had a MUCH worse failure rate than the PS3, and the difference in cost is not much, about $100, but we get NO Hi-Def format, AND a smaller hard-drive!

My Xbox 360, after almost 2 years of service finally gave out on me, but with my luck, it was not the Red-Ring-o'Death which would have been covered under the new warranty strategy. Instead, my audio/video port simply stopped working, so now I have to send my console in for repair, which will take up to 4 weeks to have returned, AND it will cost me $100.
So, now I have a 360 at the cost of a PS3.
Great job MS. Thank you.
The new warranty extension should cover EVERY hardware issue for 3 years...it just wasn't good enough.

Three more resolutions Xbox should have. 1 Let you keep your HD rental for a month with unlimited views. 2 They give you a free game of your choice when you get the RROD. Not the little $7 gold membership. 3 Live gold free for everyone.

I've had my xbox replaced three times and had to go through the DRM hell twice now. The first time was 12/06 and in 1/07 I had to call in to get the redemption codes but they did have them and my problems were resolved and I was happy. I had my console replaced for the red lights in 05/07, again. I didn't get it back until the end of July. Since then I've made at least 9 calls to customer support. They've been telling me for over 3 months that since this was a multiple replacement on my account that my files been sent to a "special" Microsoft team for reveiw. This "Special" team has no official name and there is no way of getting a hold of them. I've been told I would be getting a call back from them 5 times, twice during specific 2 hour windows, and have never recieved a call back. I've even checked my caller id. If you want to wait an hour on hold you can eventually get to a supervisor but they can only tell you wait for the call back. There is no way of going above a superviser's head and there are no repercussions for them lying to us to get us off their phones. Personally, I'm fed up. I want them to either get me my codes or give me a refund for all the premium content that I can't access. I've got a law firm checking on the feasability of a class-action lawsuit, so stay tuned. BTW- most of the representatives and supervisors I've talked to are telling me that they think the service I've gotten is ridiculous... still they give me no way to make a complaint.

Here I go again!! After three phone calls to xbox support I've managed to get them to upgraded my DRM problem so a 'Supervisor' will phone me. This will mean (judging by previous times this has happend) me having to take a digital photo of my receipt for the new xbox360 and sending it to them as proof and then the tedious inputting of microsoft points codes for the 34 Aracde games I have (yes you're right, is there 34 arcade games worth having!!!?!) and redownloading the full games again to a specialy created silver account on my console. 'Digital Rights' are a pain in the xbox !

Unfortunately, simply redownloading the game to your drive doesn't allow you to play that game offline, unless something has changed with the fall update, since this story was first written...?

Um... I think I may have a solution to the DRM glitch. Please tell me if I'm wrong though. Delete the game from your harddrive, then redownload it. The game -should- still have the checkmark telling you that you won't be repaying for something you've already bought. That's tied to your gamertag.

I can't remember if this works, but I remember downloading Lumines long before my console took a dive into red ring villa. And being able to have my friend play it on their own account afterwards.

Yeah, DRM has to be fixed. Take it from someone on their fourth console, it's a pain in the a$$. There has got to be another way to do this stuff.